Privacy Policy
Last Modified: October 21, 2025
PLEASE READ THESE TERMS CAREFULLY.
EZRA AI LABS INC. (“COMPANY,” “WE,” “US,” OR “OUR”) IS COMMITTED TO PROTECTING YOUR PRIVACY. THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, DISCLOSE, AND SAFEGUARD PERSONAL DATA WHEN YOU INTERACT WITH OUR WEBSITES, PLATFORMS, AND OTHER ONLINE SERVICES THAT LINK TO THIS POLICY (COLLECTIVELY, THE “SERVICES”).
FOR PURPOSES OF THIS PRIVACY POLICY, “PERSONAL DATA” MEANS ANY INFORMATION THAT IDENTIFIES, RELATES TO, DESCRIBES, OR IS REASONABLY CAPABLE OF BEING ASSOCIATED WITH, OR COULD REASONABLY BE LINKED, DIRECTLY OR INDIRECTLY, WITH A PARTICULAR INDIVIDUAL OR HOUSEHOLD. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, CONTACT DETAILS, ACCOUNT CREDENTIALS, USAGE DATA, AND ANY OTHER DATA THAT FALLS WITHIN THE DEFINITIONS PROVIDED UNDER APPLICABLE DATA PROTECTION LAWS.
THIS PRIVACY POLICY APPLIES TO PERSONAL DATA THAT WE COLLECT AND PROCESS IN CONNECTION WITH YOUR USE OF THE SERVICES. IT DOES NOT APPLY TO THIRD-PARTY WEBSITES, SERVICES, OR APPLICATIONS, EVEN IF THEY ARE ACCESSIBLE THROUGH THE SERVICES.
IN SOME CASES, WE ACT AS A SERVICE PROVIDER OR DATA PROCESSOR TO BUSINESS CUSTOMERS WHO USE OUR SERVICES TO DELIVER SERVICES TO THEIR OWN END USERS. IN THOSE SITUATIONS, THE BUSINESS CUSTOMER REMAINS RESPONSIBLE FOR PROVIDING NOTICE AND OBTAINING ANY REQUIRED CONSENTS, AND WE PROCESS PERSONAL DATA ONLY ON THEIR BEHALF AND IN ACCORDANCE WITH THEIR INSTRUCTIONS.
WHAT INFORMATION WE COLLECT ABOUT YOU
Information You Provide to Company
When you interact with us through use of our Services or connecting with Support, we will collect your login details (such as your name, contact information, username, and password), banking information for billing purposes, and other information as necessary to provide the Services to you. We may also collect other Personal Data you provide when contacting us, for example, when needing customer support or when participating in a marketing promotion.
Information We Collect When You Use our Services
Log Files. When you use our Services, we may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.
Usage Data. Where our Services require an account, we may collect usage data when you or your users in your account interact with the Services. We engage third-party providers to collect usage data, and we only share data with these providers in an unidentified manner. Usage data includes metrics and information regarding your use and interaction with the Services such as what product features you use the most, when an object is opened and closed, and how often certain features are triggered in your account.
Information from Cookies and Similar Technologies. We and our third-party partners may collect Personal Data using cookies, pixel tags, or similar technologies. For more information on our use of cookies and your choices regarding cookies, please see Section 6 (Cookies). We may also collect information through other methods, such as online conferences, events, or contests.
HOW WE USE PERSONAL DATA
To Provide the Services
We use your account information and Customer Data to provide the product and services to you. For example, we use the username and password you choose to provide when signing up for the Services to create your user account. We may also use this information to authenticate you when you use the Services and to provide customer support. We collect the content, communications and other information you provide when you use our Services, including when you initiate the use of the Services, create or share content, and message or communicate with others.
To Improve and Develop Our Product and Services
We may collect usage data about how you interact with the Services. We use this data to develop and improve the Services. For example, we use usage data to assess trends and usage across the Services to help us determine what new features or integrations our users may be interested in.
We may publish data about how our Services are being used across our customer base. When we share statistical information externally in this way, the data will be aggregated and we will not identify individual users.
We may collect information about how you use our Services, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. We use data collected via security cameras to train our artificial intelligence models and to improve the performance of our Services.
To Secure and Protect our Users
We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse.
We may use log files to provide general statistics regarding use of the websites by you, including how you use our Services, what country you are logging in from (for analytics, export control and regulatory purposes) and to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes, for example to track access patterns, investigate security events and incidents. For these purposes, we may link this automatically-collected data to other personal data provided by you.
To Communicate with Our Users
We use your account information to communicate with you, which could include providing you with updates and other information relating to our services and products, providing information that you request, and responding to comments, questions, and requests. You may opt out of receiving promotional emails or text messages from Company by following the unsubscribe instructions included in those emails or text messages. If you are unable to do so, please refrain from interacting with promotional materials until an official contact channel is established. If you opt out, we may still send you transactional or relationship messages, such as emails about your account or updates to our products and services.
HOW WE SHARE PERSONAL DATA
Service Providers
We may share Personal Data with our third-party service providers to support our Services. For example, we use service providers for data hosting, and application development. We may need to share your information with service providers to provide services to you. Examples may include analyzing data or performing statistical analysis on your use of the Services, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information.
Compelled Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Services, Customer Data is considered Confidential Information, and you should review the Confidentiality terms in the Terms of Service for more information
HOW WE TRANSFER PERSONAL DATA INTERNATIONALLY
When we share Personal Data of individuals in the EEA, Switzerland or UK with third parties, we will comply with all applicable international laws to safeguard the transfer. Please contact us if you need more information about which legal mechanisms we rely on to transfer personal data internationally.
HOW WE STORE AND SECURE PERSONAL DATA
Data Storage and Security
We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.
Retention of Personal Data
We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
COOKIES
Technologies such as cookies may be used by Company and our analytics or service providers (as applicable). Cookies are used to remember you and to collect information about how you interact with the Services. If you have an account with the Services, we may link this usage data with other information. You may have the option to either accept or refuse these cookies. If you choose to refuse, you may not be able to use some portions of the Services.
What Are Cookies?
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.
Cookies provide a convenience feature to save you time or tell the Web server that you have returned to a specific page.
Cookies set by the website owner are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.
Why Do We Use Cookies?
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Services. This data is used to analyze trends, administer the website, monitor how visitors navigate around the website, and to gather demographic information about our user base as a whole.
What Types of Cookies Do We Use and How Do We Use Them?
The specific types of first and third party cookies served through our website include:
Essential website cookies: These cookies are strictly necessary to provide you with services available through our website.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use.
Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or to help us customize our website for you.
How Can I Control Cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/. You may opt out by clicking here: http://optout.aboutads.info/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.
YOUR PRIVACY RIGHTS AND CHOICES
You have the following data protection rights:
Access, Correction or Deletion
You can request access, correction, updates or deletion of your Personal Data.
Objection
You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
Withdraw Consent
If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
Complaint
You have the right to complain to a data protection authority about our collection and use of your Personal Data.
To exercise any of these rights, please submit a request using any communication method provided through the Services. If no method is available, you may refrain from using the Services until a contact mechanism is published.
Please note that to protect Personal Data we may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws.
We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.
EEA OR UK RIGHTS
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you may have additional rights under applicable data protection laws, including the right to access, correct, delete, or restrict the use of your Personal Data, as well as the right to object to certain processing activities and to data portability.
If you reside in the European Economic Area or the United Kingdom and have questions about your data rights or our processing activities, you may also contact our designated representative at privacy@ezraailabs.tech.
CALIFORNIA PRIVACY RIGHTS
As Company does not currently meet the thresholds established by the California Consumer Privacy Act (the “CCPA”), the CCPA does not apply to your use of the Services. In the event that Company does meet the thresholds established by the CCPA in the future, this section will be updated accordingly.
OTHER IMPORTANT PRIVACY INFORMATION
We Never Sell Personal Data
We will never sell your Personal Data to any third party.
Information About Children
The Services are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect Personal Data about children under 18. If you believe that we have collected Personal Data about a child under 18, please contact us at privacy@ezraailabs.tech so that we may delete the information.